NB Casino Responsible Gambling Controls
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NB Casino responsible gambling controls include account limits that can be set through the Responsible Gambling or profile area, with Live Support also available when help is needed.
Self-exclusion is available when you need to stop account access rather than only restrict activity through an account limit.
After account deactivation, you cannot log in, create a new account or withdraw funds. Use the appropriate limit or self-exclusion control before further gambling activity, and contact Live Support if you are unsure which confirmed route to use.
Setting Account Limits With NB Casino
Account limits can be set through the Responsible Gambling or profile area. Live Support is also a confirmed route when assistance is needed with applying a control.
- Use the Responsible Gambling or profile area to apply an account limit.
- Use Live Support if you need help finding or applying the control.
- Apply a restrictive control before further gambling activity when that is the appropriate action.
The published information confirms the availability of account limits but does not provide a complete list of individual limit types, so specific limit categories should not be assumed where they have not been confirmed.
When To Use Self-Exclusion
Self-exclusion is available when the objective is to stop account access rather than only reduce or restrict account activity.
Account limits are the appropriate control when you want to restrict account activity without fully deactivating access.
Self-exclusion is the stronger option when you need account access to stop.
No specific exclusion period or reopening process should be assumed where it has not been confirmed. Self-exclusion should therefore be treated as a serious access-control action rather than a temporary promotional break.
What Happens After Account Deactivation
Account deactivation has direct consequences that should be understood before the action is completed.
- You cannot log in after the account has been deactivated.
- You cannot create a new account after deactivation.
- You cannot withdraw funds after account deactivation.
These restrictions mean that deactivation should not be treated as a normal account-setting change with an assumed immediate reversal or alternative withdrawal route.
Do Not Create Another Account
Account deactivation does not create permission to open a replacement account. The one-account rule still applies, so another account should not be created to work around self-exclusion or deactivation.
Duplicate accounts may be closed, and related transactions, deposits, bonuses or winnings can be affected under the account rules. A VPN, proxy or other masking method should not be used as an alternative way to bypass an account restriction.
Responsible Gambling And Age Restrictions
Responsible Gambling controls operate alongside the minimum-age rule. Users must be at least 18 or the applicable legal gambling age in their jurisdiction, whichever is higher.
The age requirement is separate from account limits and self-exclusion. Responsible Gambling controls do not replace the obligation to meet the legal age requirement before using gambling services.
Getting Help With Responsible Gambling Controls
Live Support can help with the confirmed routes for account limits and self-exclusion. Live chat is available 24/7 when account-specific assistance is needed.
If you cannot find the account-limit control, use Live Support for help locating or applying the confirmed Responsible Gambling option.
If you want to stop account access rather than apply a limit, use the self-exclusion option.
If the account has already been deactivated, do not try to log in, create another account or withdraw funds.
Support should not be treated as a way to reverse deactivation automatically or bypass the effect of a Responsible Gambling control.
If you need help locating or applying a control, use Live Support for account-specific assistance.
Responsible Gambling Complaints And Escalation
Customer Support is the first step when a Responsible Gambling issue needs to be raised formally. Responsible Gambling complaints are prioritised under the published complaint process.
- Contact Customer Support about the Responsible Gambling issue.
- Provide the relevant account and issue details.
- If ordinary support does not resolve the matter, move to the formal complaint process.
- Note that Responsible Gambling complaints have a published resolution period of within five business days.
The prioritised handling period does not guarantee a particular complaint outcome.
If ordinary support does not resolve the issue, follow the formal complaint process with the relevant account and case details.
Common Responsible Gambling Situations
The correct control depends on whether you want to reduce account activity, stop access entirely, understand an already deactivated account or escalate an unresolved Responsible Gambling issue.
You Want To Reduce Account Activity
Use the available account-limit controls through the Responsible Gambling or profile area. Live Support can also help with the confirmed control route when needed.
You Want To Stop Account Access
Use self-exclusion when you need account access to stop rather than simply applying a limit. After deactivation, login, new-account creation and withdrawals are no longer available.
Your Account Is Already Deactivated
Do not attempt to log in, create another account or make a withdrawal. Those actions are not available after account deactivation under the confirmed Responsible Gambling rules.
A Responsible Gambling Issue Remains Unresolved
Start with Customer Support. If the issue remains unresolved, move to the formal complaint process, where Responsible Gambling complaints are prioritised and have a published resolution period of within five business days.
FAQ – NB Casino Responsible Gambling Questions
Where Can I Set Account Limits?
Account limits can be set through the Responsible Gambling or profile area, and Live Support can also help with the confirmed control route.
Can Live Support Help With Account Limits?
Yes. Live Support is a confirmed route for help with account limits, and live chat is available 24/7.
Does NB Casino Offer Self-Exclusion?
Yes. Self-exclusion is available when you need to stop account access.
What Happens After Account Deactivation?
You cannot log in, create a new account or withdraw funds after the account has been deactivated.
Can I Create Another Account After Deactivation?
No. Deactivation does not allow a replacement account, and the one-account rule continues to apply.
Can I Withdraw Funds After Account Deactivation?
No. The confirmed deactivation rule states that withdrawals are not available after account deactivation.
Which Responsible Gambling Support Organisations Are Listed?
The confirmed support routes in this material are the Responsible Gambling or profile area and Live Support. No additional external organisation should be assumed where it has not been confirmed.
What Is The Minimum Gambling Age?
The minimum age is 18 or the applicable legal gambling age in the user’s jurisdiction, whichever is higher.