NB Casino Account Rules For Existing Users
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NB Casino account rules permit one account per user. VPN, proxy and IP-masking use is prohibited, so access problems should not be handled by hiding location or creating another account.
Account information must remain accurate and current. Passwords and other credentials should be kept confidential, and unauthorised use or another security breach should be reported promptly.
If a duplicate account exists, the Terms allow the account to be closed and can affect related transactions, deposits, bonuses or winnings. If the account status is unclear, use customer support rather than trying to replace or bypass the existing account.
One Account And Duplicate Account Rules
Only one account is permitted for each user. The one-account rule applies throughout the account relationship and should be followed even when an existing account cannot currently be accessed.
Duplicate accounts may be closed under the Terms. Depending on the circumstances, related transactions, deposits, bonuses or winnings can also be invalidated or forfeited, so these consequences should not be treated as automatically identical in every case.
- Use only one account.
- Do not create a replacement account to solve an access problem.
- Do not create another account because the status of the existing account is unclear.
- Ask support to clarify a suspected duplicate-account situation.
VPN, Proxy And IP Masking Rules
VPN, proxy and other IP-masking use is prohibited under the account rules. These tools should not be used to hide the location from which an account is being accessed.
This rule is particularly important where a geographic restriction applies. Masking a location does not create permission to use the service from a jurisdiction where account opening, deposits or service use are restricted.
If access is unavailable, the correct next step is to clarify the account status rather than attempt to change the apparent location.
Keep Account Details Accurate And Current
Account information should remain accurate and current. Details that identify the account holder should reflect the information actually used for the account and any required verification checks.
Identity verification may be requested, and access to services, payments or withdrawals can be restricted while required checks remain incomplete. The exact documents or additional checks depend on the verification request made for the account.
- Keep personal and account information current.
- Correct inaccurate details instead of creating another account.
- Use information that can be supported during identity verification.
- Complete requested checks when verification is required.
If a check has been requested, follow the dedicated verification requirements for the documents and triggers that can apply.
Protect Passwords And Report Unauthorised Use
Passwords and other account credentials should be kept confidential. If another person has used the account without permission or a security breach is suspected, the issue should be reported promptly.
If you suspect unauthorised use, do not rely on the existing credentials as though nothing has happened. Report the incident and provide the account details needed to identify the affected account.
If a security incident has occurred but its exact impact is unclear, report what happened without assuming that the account has been permanently lost or that access will automatically be restored.
If you suspect unauthorised use, contact customer support promptly with the relevant account details.
Payment Methods Must Belong To You
Payment methods used for account transactions must belong to the account holder. Third-party deposits are prohibited, so another person’s card, wallet or other payment instrument should not be used as though it belonged to the registered user.
An owned payment method should identify the same person who holds the account.
A third-party payment method does not meet the published ownership rule and should not be used for deposits.
Where an e-wallet is used, the published rule requires the e-wallet email address to match the account email. This identity rule does not establish that any particular e-wallet is available in Great Britain or the United Kingdom.
Anonymous payment instruments are not accepted.
If a payment card is requested during verification, the cardholder name should remain visible and match the account holder. The first six and last four digits may also need to remain visible while the CVV and other digits can be covered.
When Account Access Needs Review
An account-access problem can involve duplicate-account status, verification, security or another rule affecting the account. The symptom alone does not establish the cause, so the next step should follow the confirmed account condition rather than a workaround.
You Think A Duplicate Account Exists
If you believe a duplicate account may exist, do not create another one. Only one account is permitted, and duplicate accounts can be closed or have related account activity affected under the Terms.
Verification Is Still Required
Where identity verification remains incomplete, access to services, payments or withdrawals can be restricted until the requested checks are completed. The standard verification trigger can apply at USD/EUR 1,000 in total website transactions, while other risk-based triggers may also apply.
You Suspect Unauthorised Access
If you suspect that someone else has used the account or that credentials have been compromised, report the incident promptly. Keep the report focused on what happened and the affected account rather than assuming a particular recovery outcome.
The Reason For A Restriction Is Unclear
If the reason for restricted access is unclear, do not use a VPN or proxy and do not open another account. Use customer support to clarify the current account status and the action required for that specific case.
Reading The Current Account Terms
The current Terms contain the governing rules on one account per user, duplicate accounts and VPN, proxy or IP-masking use. These rules should be read together with any account-specific instructions given during verification or support handling.
If a translated version differs from the English Terms, the English version prevails. This account page therefore summarises the practical rules without replacing the governing wording.
You can read the governing wording in the current account terms after reviewing the practical rules here.
FAQ – NB Casino Account Rules
How Many NB Casino Accounts Are Allowed?
One account is permitted per user.
What Happens To Duplicate NB Casino Accounts?
Duplicate accounts may be closed, and related transactions, deposits, bonuses or winnings can be invalidated or forfeited under the Terms depending on the circumstances.
Can I Use A VPN With NB Casino?
No. VPN, proxy and IP-masking use is prohibited under the account rules.
Who Must Own The Payment Method?
The payment method must belong to the account holder. Third-party deposits are prohibited.
How Should Account Details Be Kept Current?
Account information should remain accurate and current, particularly where it may need to be confirmed during identity verification.
What Should I Do After Unauthorised Account Use?
Report unauthorised use or another security breach promptly and provide customer support with the relevant account details.
Can NB Casino Restrict An Unverified Account?
Yes. Service, payment or withdrawal access can be restricted while required identity verification remains incomplete.
Where Can I Get Account Access Help?
Customer support can help with account-specific access questions, and live chat is available 24/7.